Remote Support
immediate collaboration for your employees and customers
Remote service interventions in cooperation with the supplier
Repairs of critical devices
Operational problem solving
Training of new employees
Installation of new equipment
Sharing know-how
Technology acceptance
Audits
Factory tours
How does it work
To solve any situation, you need only smart glasses and connected remote expert via video call.
COOPERATION IN REAL TIME
During a live session, both users can add comments to real objects for easier guidance during service interventions.
RECORD VIDEO
All sessions can be easily recorded and used for a variety of cases, from quality assurance to the production of training programs that use examples from real-world situations.
SHARE FILES
Technicians often need to refer to manuals, diagrams, etc. With just a click, remote experts can send the file directly to the user’s field of view.
Videos
Smart Glasses
Choosing the right smart glasses depends mainly on the environment, how the will be used and user preferences.
Advantages
INCREASE PRODUCTIVITY
Real-time error analysis and faster problem solving. Minimize machine downtime and increase productivity and return on investment.
THE HIGHEST SAFETY STANDARDS
With end-to-end encryption, certified security and other security features, you can be sure that you and your customers will always be well protected.
REDUCE COSTS
Reduce inspection, maintenance and repair costs by working remotely with experts in real time without the hassle of traveling.
INCREASE CUSTOMER SATISFACTION
Provide customers with exceptional, world-class service no matter where they are with smart glasses.
Software
The choice of the right software depends mainly on the planned use, selected glasses and the current IT infrastructure at the customer.
